/* =====================================================================
   KolayBu! Destek Merkezi — müşteri arayüzü
   Renkler ve yazı tipleri kolaybu.com ile uyumludur (Montserrat + Inter,
   turuncu #FF7300, kırmızı #E51717, açık mavi #32C1FE, koyu #1B1B1B).
   ===================================================================== */

:root {
  --c-primary: #FF7300;
  --c-primary-600: #E56700;
  --c-primary-700: #C25700;
  --c-primary-50: #FFF5EC;
  --c-primary-100: #FFE4CC;
  --c-red: #E51717;
  --c-blue: #32C1FE;
  --c-blue-50: #EFF9FF;
  --c-blue-100: #B8E8FF;
  --c-ink: #1B1B1B;
  --c-ink-2: #0F172A;
  --c-text: #334155;
  --c-muted: #64748B;
  --c-subtle: #94A3B8;
  --c-border: #E2E8F0;
  --c-border-2: #CBD5E1;
  --c-bg: #F8F8F8;
  --c-surface: #FFFFFF;
  --c-success: #16A34A;
  --c-success-50: #DCFCE7;
  --c-warning: #B45309;
  --c-warning-50: #FEF3C7;
  --c-danger: #DC2626;
  --c-danger-50: #FEE2E2;
  --c-info: #2563EB;
  --c-info-50: #DBEAFE;
  --c-purple: #7C3AED;
  --c-purple-50: #EDE9FE;
  --c-whatsapp: #25D366;

  --font-head: 'Montserrat', 'Segoe UI', Arial, sans-serif;
  --font-body: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;

  --radius-xs: 8px;
  --radius-sm: 12px;
  --radius: 16px;
  --radius-lg: 24px;
  --radius-pill: 999px;

  --shadow-xs: 0 1px 2px rgba(15, 23, 42, .06);
  --shadow-sm: 0 2px 8px -2px rgba(15, 23, 42, .08);
  --shadow: 0 12px 32px -14px rgba(15, 23, 42, .20);
  --shadow-lg: 0 28px 64px -24px rgba(15, 23, 42, .28);
  --shadow-orange: 0 10px 24px -10px rgba(255, 115, 0, .55);

  --container: 1200px;
  --header-h: 76px;
}

/* ---------- Temel ---------- */
*, *::before, *::after { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; scroll-behavior: smooth; }
body {
  margin: 0;
  font-family: var(--font-body);
  font-size: 16px;
  line-height: 1.6;
  color: var(--c-text);
  background: var(--c-surface);
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}
img, svg { max-width: 100%; height: auto; }
a { color: var(--c-primary-600); text-decoration: none; transition: color .15s ease; }
a:hover { color: var(--c-primary-700); }
h1, h2, h3, h4, h5 { font-family: var(--font-head); color: var(--c-ink); line-height: 1.2; margin: 0 0 .5em; letter-spacing: -.01em; }
h1 { font-size: clamp(2rem, 4.2vw, 3.2rem); font-weight: 800; }
h2 { font-size: clamp(1.5rem, 2.6vw, 2.1rem); font-weight: 700; }
h3 { font-size: 1.2rem; font-weight: 700; }
p { margin: 0 0 1em; }
hr { border: 0; border-top: 1px solid var(--c-border); margin: 24px 0; }
::selection { background: var(--c-primary-100); color: var(--c-ink); }
:focus-visible { outline: 3px solid rgba(255, 115, 0, .45); outline-offset: 2px; border-radius: 6px; }

.container { width: 100%; max-width: var(--container); margin: 0 auto; padding: 0 20px; }
.container-narrow { max-width: 860px; }
.container-xs { max-width: 560px; }
.skip-link { position: absolute; left: -9999px; top: 8px; z-index: 1000; background: var(--c-ink); color: #fff; padding: 8px 14px; border-radius: 8px; }
.skip-link:focus { left: 8px; color: #fff; }
.sr-only { position: absolute !important; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0, 0, 0, 0); white-space: nowrap; border: 0; }

/* Yardımcılar */
.text-muted { color: var(--c-muted) !important; }
.text-small { font-size: .875rem; }
.text-center { text-align: center; }
.text-right { text-align: right; }
.text-orange, .accent { color: var(--c-primary); }
.fw-600 { font-weight: 600; }
.mt-0 { margin-top: 0 !important; } .mt-1 { margin-top: 8px; } .mt-2 { margin-top: 16px; } .mt-3 { margin-top: 24px; } .mt-4 { margin-top: 40px; }
.mb-0 { margin-bottom: 0 !important; } .mb-1 { margin-bottom: 8px; } .mb-2 { margin-bottom: 16px; } .mb-3 { margin-bottom: 24px; } .mb-4 { margin-bottom: 40px; }
.d-flex { display: flex; } .flex-wrap { flex-wrap: wrap; } .items-center { align-items: center; } .justify-between { justify-content: space-between; }
.gap-1 { gap: 8px; } .gap-2 { gap: 16px; } .gap-3 { gap: 24px; }
.hidden, [hidden] { display: none !important; }
.nowrap { white-space: nowrap; }

/* ---------- Butonlar ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  font-family: var(--font-head); font-weight: 700; font-size: .92rem; letter-spacing: .01em;
  line-height: 1; padding: 13px 22px; border-radius: var(--radius-pill);
  border: 2px solid transparent; cursor: pointer; text-align: center; white-space: nowrap;
  transition: transform .15s ease, box-shadow .15s ease, background .15s ease, color .15s ease, border-color .15s ease;
  text-decoration: none; user-select: none;
}
.btn:active { transform: translateY(1px); }
.btn[disabled], .btn.is-loading { opacity: .65; cursor: not-allowed; pointer-events: none; }
.btn-primary { background: var(--c-primary); color: #fff; box-shadow: var(--shadow-orange); }
.btn-primary:hover { background: var(--c-primary-600); color: #fff; transform: translateY(-1px); }
.btn-dark { background: var(--c-ink); color: #fff; }
.btn-dark:hover { background: #000; color: #fff; }
.btn-outline { background: transparent; border-color: var(--c-border-2); color: var(--c-ink); }
.btn-outline:hover { border-color: var(--c-primary); color: var(--c-primary-600); }
.btn-light { background: var(--c-primary-50); color: var(--c-primary-700); }
.btn-light:hover { background: var(--c-primary-100); color: var(--c-primary-700); }
.btn-ghost { background: transparent; color: var(--c-ink); padding-left: 12px; padding-right: 12px; }
.btn-ghost:hover { background: var(--c-bg); color: var(--c-ink); }
.btn-white { background: #fff; color: var(--c-ink); }
.btn-white:hover { color: var(--c-primary-600); }
.btn-whatsapp { background: var(--c-whatsapp); color: #fff; }
.btn-whatsapp:hover { background: #1fb457; color: #fff; }
.btn-danger { background: var(--c-danger); color: #fff; }
.btn-danger:hover { background: #b91c1c; color: #fff; }
.btn-success { background: var(--c-success); color: #fff; }
.btn-success:hover { background: #15803d; color: #fff; }
.btn-sm { padding: 9px 14px; font-size: .82rem; }
.btn-lg { padding: 16px 28px; font-size: 1rem; }
.btn-block { display: flex; width: 100%; }
.btn-icon { width: 40px; height: 40px; padding: 0; }

/* ---------- Üst duyuru çubuğu ---------- */
.topbar { background: var(--c-ink); color: #E5E7EB; font-size: .82rem; }
.topbar .container { display: flex; align-items: center; justify-content: space-between; gap: 16px; min-height: 40px; }
.topbar a { color: #fff; font-weight: 600; }
.topbar a:hover { color: var(--c-primary); }
.topbar-items { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; }
.topbar-items span, .topbar-items a { display: inline-flex; align-items: center; gap: 6px; }
.topbar i { color: var(--c-primary); }

/* ---------- Başlık ---------- */
.site-header { position: sticky; top: 0; z-index: 50; background: rgba(255, 255, 255, .94); backdrop-filter: saturate(160%) blur(10px); -webkit-backdrop-filter: saturate(160%) blur(10px); border-bottom: 1px solid var(--c-border); }
.site-header .container { display: flex; align-items: center; gap: 24px; min-height: var(--header-h); }
.brand { display: inline-flex; align-items: center; gap: 12px; flex-shrink: 0; }
.brand img { height: 42px; width: auto; display: block; }
.brand-tag { font-family: var(--font-head); font-weight: 700; font-size: .78rem; text-transform: uppercase; letter-spacing: .12em; color: var(--c-primary); padding: 5px 10px; border-radius: var(--radius-pill); background: var(--c-primary-50); }
.main-nav { display: flex; align-items: center; gap: 4px; margin-left: 8px; }
.main-nav a { position: relative; font-family: var(--font-head); font-weight: 600; font-size: .92rem; color: var(--c-ink); padding: 10px 14px; border-radius: var(--radius-pill); white-space: nowrap; }
.main-nav a:hover { color: var(--c-primary-600); background: var(--c-primary-50); }
.main-nav a.active { color: var(--c-primary-600); }
.main-nav a.active::after { content: ""; position: absolute; left: 14px; right: 14px; bottom: 2px; height: 3px; border-radius: 3px; background: var(--c-primary); }
.nav-count { display: inline-flex; align-items: center; justify-content: center; min-width: 20px; height: 20px; padding: 0 6px; margin-left: 4px; border-radius: 10px; background: var(--c-red); color: #fff; font-size: .7rem; font-weight: 700; font-family: var(--font-body); }
.header-actions { margin-left: auto; display: flex; align-items: center; gap: 10px; }
.nav-toggle { display: none; margin-left: auto; width: 44px; height: 44px; border-radius: 12px; border: 1px solid var(--c-border); background: #fff; color: var(--c-ink); font-size: 1.1rem; cursor: pointer; }

/* Kullanıcı menüsü */
.user-menu { position: relative; }
.user-menu > summary { list-style: none; display: flex; align-items: center; gap: 10px; cursor: pointer; padding: 6px 12px 6px 6px; border: 1px solid var(--c-border); border-radius: var(--radius-pill); background: #fff; }
.user-menu > summary::-webkit-details-marker { display: none; }
.user-menu > summary:hover { border-color: var(--c-primary-100); box-shadow: var(--shadow-xs); }
.avatar { display: inline-flex; align-items: center; justify-content: center; width: 34px; height: 34px; border-radius: 50%; background: linear-gradient(135deg, var(--c-primary), #FF9A3D); color: #fff; font-family: var(--font-head); font-weight: 700; font-size: .85rem; flex-shrink: 0; }
.avatar-staff { background: linear-gradient(135deg, var(--c-ink), #3F3F46); }
.avatar-lg { width: 48px; height: 48px; font-size: 1.05rem; }
.user-menu-name { display: flex; flex-direction: column; line-height: 1.15; max-width: 180px; }
.user-menu-name strong { font-size: .86rem; color: var(--c-ink); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user-menu-name small { font-size: .74rem; color: var(--c-muted); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user-menu-panel { position: absolute; right: 0; top: calc(100% + 10px); width: 280px; background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius); box-shadow: var(--shadow-lg); padding: 8px; z-index: 60; }
.user-menu-panel .menu-head { padding: 12px; border-bottom: 1px solid var(--c-border); margin-bottom: 6px; }
.user-menu-panel .menu-head strong { display: block; color: var(--c-ink); }
.user-menu-panel a { display: flex; align-items: center; gap: 10px; padding: 10px 12px; border-radius: 10px; color: var(--c-ink); font-weight: 500; font-size: .92rem; }
.user-menu-panel a:hover { background: var(--c-bg); color: var(--c-primary-600); }
.user-menu-panel a i { width: 18px; color: var(--c-muted); text-align: center; }
.user-menu-panel .danger, .user-menu-panel .danger i { color: var(--c-danger); }

/* ---------- Ana içerik ---------- */
main { min-height: 50vh; }
.flash-area { padding-top: 16px; }
.flash-area:empty { display: none; }

.section { padding: 72px 0; }
.section-sm { padding: 48px 0; }
.section-alt { background: var(--c-bg); }
.section-head { text-align: center; max-width: 720px; margin: 0 auto 40px; }
.section-head p { color: var(--c-muted); font-size: 1.05rem; }
.section-head-left { text-align: left; margin-left: 0; display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; max-width: none; }

.eyebrow { display: inline-flex; align-items: center; gap: 8px; font-family: var(--font-head); font-size: .74rem; font-weight: 700; letter-spacing: .16em; text-transform: uppercase; color: var(--c-primary-600); background: var(--c-primary-50); border: 1px solid var(--c-primary-100); padding: 7px 14px; border-radius: var(--radius-pill); margin-bottom: 18px; }
.eyebrow-dark { background: var(--c-ink); color: #fff; border-color: var(--c-ink); }
.eyebrow-dark::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--c-primary); box-shadow: 0 0 0 4px rgba(255, 115, 0, .25); }

/* ---------- Hero ---------- */
.hero { position: relative; overflow: hidden; padding: 80px 0 72px; background:
  radial-gradient(900px 400px at 10% -10%, rgba(50, 193, 254, .14), transparent 60%),
  radial-gradient(800px 420px at 95% 0%, rgba(255, 115, 0, .14), transparent 60%),
  linear-gradient(180deg, #FFFFFF 0%, #FFF8F2 100%); text-align: center; }
.hero::after { content: ""; position: absolute; inset: auto 0 0 0; height: 1px; background: var(--c-border); }
.hero h1 { font-weight: 300; margin-bottom: 14px; }
.hero h1 strong { font-weight: 800; }
.hero h1 .accent { font-weight: 800; color: var(--c-primary); }
.hero-lead { max-width: 640px; margin: 0 auto 32px; color: var(--c-muted); font-size: 1.1rem; }

/* Arama kutusu */
.search-wrap { position: relative; max-width: 720px; margin: 0 auto; text-align: left; }
.search-box { display: flex; align-items: center; gap: 8px; background: #fff; border: 2px solid var(--c-border); border-radius: var(--radius-pill); padding: 8px 8px 8px 22px; box-shadow: var(--shadow); transition: border-color .15s ease, box-shadow .15s ease; }
.search-box:focus-within { border-color: var(--c-primary); box-shadow: 0 0 0 6px rgba(255, 115, 0, .12), var(--shadow); }
.search-box > i { color: var(--c-subtle); font-size: 1.1rem; }
.search-box input { flex: 1; border: 0; outline: 0; font: inherit; font-size: 1.05rem; color: var(--c-ink); background: transparent; padding: 10px 4px; min-width: 0; }
.search-box input::placeholder { color: var(--c-subtle); }
.search-box .btn { padding: 14px 26px; }
.search-box-sm { padding: 5px 5px 5px 18px; box-shadow: none; }
.search-box-sm .btn { padding: 11px 18px; }
.search-box-sm input { font-size: .98rem; padding: 8px 4px; }

.search-suggest { position: absolute; left: 0; right: 0; top: calc(100% + 8px); background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius); box-shadow: var(--shadow-lg); padding: 8px; z-index: 40; max-height: 70vh; overflow-y: auto; }
.search-suggest .suggest-label { font-size: .72rem; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; color: var(--c-subtle); padding: 8px 12px 4px; }
.search-suggest a { display: flex; gap: 12px; align-items: flex-start; padding: 10px 12px; border-radius: 12px; color: var(--c-ink); }
.search-suggest a:hover, .search-suggest a.is-active { background: var(--c-primary-50); }
.search-suggest a i { color: var(--c-primary); margin-top: 4px; width: 18px; text-align: center; }
.search-suggest .s-title { font-weight: 600; display: block; line-height: 1.35; }
.search-suggest .s-meta { font-size: .8rem; color: var(--c-muted); display: block; }
.search-suggest .s-empty { padding: 14px 12px; color: var(--c-muted); font-size: .92rem; }
.search-suggest .s-footer { border-top: 1px solid var(--c-border); margin-top: 6px; padding-top: 6px; }
.search-suggest mark { background: var(--c-primary-100); color: inherit; border-radius: 3px; padding: 0 2px; }

.popular-searches { display: flex; flex-wrap: wrap; justify-content: center; align-items: center; gap: 8px; margin-top: 20px; font-size: .88rem; color: var(--c-muted); }
.chip { display: inline-flex; align-items: center; gap: 6px; padding: 7px 14px; border-radius: var(--radius-pill); background: #fff; border: 1px solid var(--c-border); color: var(--c-ink); font-size: .85rem; font-weight: 500; }
.chip:hover { border-color: var(--c-primary); color: var(--c-primary-600); }

.hero-stats { display: flex; justify-content: center; gap: 14px; flex-wrap: wrap; margin-top: 36px; }
.hero-stat { display: flex; align-items: center; gap: 12px; background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius); padding: 12px 18px; box-shadow: var(--shadow-sm); text-align: left; }
.hero-stat i { width: 38px; height: 38px; border-radius: 12px; display: inline-flex; align-items: center; justify-content: center; background: var(--c-primary-50); color: var(--c-primary); }
.hero-stat small { display: block; font-size: .7rem; letter-spacing: .1em; text-transform: uppercase; color: var(--c-subtle); font-weight: 700; }
.hero-stat strong { font-family: var(--font-head); color: var(--c-ink); font-size: .95rem; }

/* İç sayfa başlığı */
.page-hero { padding: 44px 0 36px; background: linear-gradient(180deg, #FFFFFF 0%, #FFF8F2 100%); border-bottom: 1px solid var(--c-border); }
.page-hero h1 { font-size: clamp(1.7rem, 3vw, 2.4rem); margin-bottom: 8px; }
.page-hero p { color: var(--c-muted); margin: 0; max-width: 720px; }
.page-hero .search-wrap { margin: 22px 0 0; max-width: 640px; }
.breadcrumb { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; font-size: .85rem; color: var(--c-muted); margin-bottom: 14px; list-style: none; padding: 0; }
.breadcrumb a { color: var(--c-muted); }
.breadcrumb a:hover { color: var(--c-primary-600); }
.breadcrumb li + li::before { content: "\f054"; font-family: "Font Awesome 6 Free"; font-weight: 900; font-size: .6rem; margin-right: 8px; color: var(--c-subtle); }

/* ---------- Kartlar ve ızgaralar ---------- */
.grid { display: grid; gap: 20px; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.grid-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }

.card { background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius-lg); box-shadow: var(--shadow-xs); }
.card-body { padding: 24px; }
.card-header { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 18px 24px; border-bottom: 1px solid var(--c-border); }
.card-header h2, .card-header h3 { margin: 0; font-size: 1.05rem; }
.card-footer { padding: 16px 24px; border-top: 1px solid var(--c-border); background: #FCFCFD; border-radius: 0 0 var(--radius-lg) var(--radius-lg); }

.cat-card { position: relative; display: flex; flex-direction: column; gap: 10px; padding: 24px; background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius-lg); color: var(--c-text); transition: transform .18s ease, box-shadow .18s ease, border-color .18s ease; height: 100%; }
.cat-card:hover { transform: translateY(-3px); box-shadow: var(--shadow); border-color: var(--c-primary-100); color: var(--c-text); }
.cat-icon { width: 52px; height: 52px; border-radius: 16px; display: inline-flex; align-items: center; justify-content: center; background: var(--c-primary-50); color: var(--c-primary); font-size: 1.35rem; }
.cat-card:nth-child(3n+2) .cat-icon { background: var(--c-blue-50); color: #0EA5E9; }
.cat-card:nth-child(3n) .cat-icon { background: #FEF2F2; color: var(--c-red); }
.cat-card h3 { margin: 4px 0 0; font-size: 1.05rem; }
.cat-card p { margin: 0; color: var(--c-muted); font-size: .92rem; }
.cat-card .cat-meta { margin-top: auto; padding-top: 8px; display: flex; align-items: center; justify-content: space-between; font-size: .84rem; color: var(--c-subtle); font-weight: 600; }
.cat-card .cat-meta i { color: var(--c-primary); transition: transform .18s ease; }
.cat-card:hover .cat-meta i { transform: translateX(4px); }

.article-list { list-style: none; margin: 0; padding: 0; }
.article-list li + li { border-top: 1px solid var(--c-border); }
.article-link { display: flex; align-items: flex-start; gap: 14px; padding: 16px 4px; color: var(--c-ink); }
.article-link:hover { color: var(--c-primary-600); }
.article-link > i { color: var(--c-primary); margin-top: 4px; width: 18px; text-align: center; }
.article-link .a-title { font-weight: 600; display: block; line-height: 1.4; }
.article-link .a-summary { display: block; font-size: .88rem; color: var(--c-muted); margin-top: 3px; }
.article-link .a-cat { display: inline-block; font-size: .74rem; font-weight: 600; color: var(--c-muted); background: var(--c-bg); border-radius: var(--radius-pill); padding: 2px 10px; margin-top: 6px; }

.quick-card { display: flex; gap: 16px; align-items: center; padding: 20px; border-radius: var(--radius-lg); border: 1px solid var(--c-border); background: #fff; color: var(--c-ink); transition: transform .18s ease, box-shadow .18s ease; }
.quick-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); color: var(--c-ink); }
.quick-card .q-icon { width: 48px; height: 48px; border-radius: 14px; display: inline-flex; align-items: center; justify-content: center; font-size: 1.2rem; flex-shrink: 0; background: var(--c-primary-50); color: var(--c-primary); }
.quick-card.q-whatsapp .q-icon { background: #E8FBEF; color: #16A34A; }
.quick-card.q-phone .q-icon { background: var(--c-blue-50); color: #0EA5E9; }
.quick-card.q-dark .q-icon { background: var(--c-ink); color: #fff; }
.quick-card strong { display: block; font-family: var(--font-head); font-size: 1rem; }
.quick-card span { display: block; font-size: .86rem; color: var(--c-muted); }

/* ---------- SSS akordeon ---------- */
.tabs { display: flex; flex-wrap: wrap; gap: 8px; justify-content: center; margin-bottom: 28px; }
.tab-btn { font-family: var(--font-head); font-weight: 600; font-size: .88rem; padding: 10px 18px; border-radius: var(--radius-pill); border: 1px solid var(--c-border); background: #fff; color: var(--c-ink); cursor: pointer; }
.tab-btn:hover { border-color: var(--c-primary); color: var(--c-primary-600); }
.tab-btn.active { background: var(--c-ink); border-color: var(--c-ink); color: #fff; }
.tab-panel[hidden] { display: none; }

.accordion { display: flex; flex-direction: column; gap: 12px; }
.faq-item { background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius); transition: box-shadow .18s ease, border-color .18s ease; }
.faq-item[open] { border-color: var(--c-primary-100); box-shadow: var(--shadow-sm); }
.faq-item summary { list-style: none; cursor: pointer; display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 18px 22px; font-family: var(--font-head); font-weight: 600; color: var(--c-ink); font-size: 1rem; }
.faq-item summary::-webkit-details-marker { display: none; }
.faq-item summary::after { content: "\2b"; font-family: "Font Awesome 6 Free"; font-weight: 900; width: 30px; height: 30px; border-radius: 50%; flex-shrink: 0; display: inline-flex; align-items: center; justify-content: center; background: var(--c-primary-50); color: var(--c-primary); font-size: .8rem; transition: transform .2s ease; }
.faq-item[open] summary::after { content: "\f068"; background: var(--c-primary); color: #fff; }
.faq-answer { padding: 0 22px 20px; color: var(--c-text); }
.faq-answer p:last-child { margin-bottom: 0; }

/* ---------- CTA bandı ---------- */
.cta-band { position: relative; overflow: hidden; border-radius: var(--radius-lg); padding: 44px; background: radial-gradient(600px 300px at 100% 0%, rgba(255, 115, 0, .35), transparent 60%), linear-gradient(135deg, #1B1B1B, #2B2B2B); color: #E5E7EB; display: flex; align-items: center; justify-content: space-between; gap: 24px; flex-wrap: wrap; }
.cta-band h2 { color: #fff; margin-bottom: 8px; }
.cta-band p { margin: 0; color: #CBD5E1; }
.cta-band .cta-actions { display: flex; gap: 12px; flex-wrap: wrap; }

/* ---------- Formlar ---------- */
.form-card { background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius-lg); box-shadow: var(--shadow-sm); padding: 32px; }
.form-section { padding-bottom: 24px; margin-bottom: 24px; border-bottom: 1px dashed var(--c-border); }
.form-section:last-of-type { border-bottom: 0; margin-bottom: 0; padding-bottom: 0; }
.form-section-title { display: flex; align-items: center; gap: 10px; font-family: var(--font-head); font-size: 1rem; font-weight: 700; color: var(--c-ink); margin: 0 0 16px; }
.form-section-title .step { width: 28px; height: 28px; border-radius: 50%; background: var(--c-primary); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: .8rem; }
.form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px 20px; }
.form-grid .span-2 { grid-column: 1 / -1; }
.form-group { display: flex; flex-direction: column; gap: 7px; margin-bottom: 18px; }
.form-grid .form-group { margin-bottom: 0; }
.form-label { font-weight: 600; font-size: .9rem; color: var(--c-ink); }
.form-label .req { color: var(--c-red); margin-left: 2px; }
.form-label .opt { color: var(--c-subtle); font-weight: 400; font-size: .82rem; margin-left: 4px; }
.form-control {
  width: 100%; font: inherit; font-size: .98rem; color: var(--c-ink); background: #fff;
  border: 1.5px solid var(--c-border-2); border-radius: var(--radius-sm); padding: 12px 14px; transition: border-color .15s ease, box-shadow .15s ease; appearance: none; -webkit-appearance: none;
}
.form-control:hover { border-color: #94A3B8; }
.form-control:focus { outline: 0; border-color: var(--c-primary); box-shadow: 0 0 0 4px rgba(255, 115, 0, .14); }
.form-control[readonly], .form-control:disabled { background: var(--c-bg); color: var(--c-muted); }
.form-control::placeholder { color: var(--c-subtle); }
textarea.form-control { min-height: 160px; resize: vertical; line-height: 1.55; }
select.form-control { background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%2364748B' d='M6 8 0 0h12z'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 14px center; padding-right: 40px; }
.form-control.is-invalid { border-color: var(--c-danger); }
.form-control.is-invalid:focus { box-shadow: 0 0 0 4px rgba(220, 38, 38, .12); }
.form-hint { font-size: .82rem; color: var(--c-muted); }
.form-error { font-size: .82rem; color: var(--c-danger); font-weight: 500; }
.input-group { position: relative; }
.input-group > i { position: absolute; left: 14px; top: 50%; transform: translateY(-50%); color: var(--c-subtle); pointer-events: none; }
.input-group .form-control { padding-left: 42px; }
.input-group .input-action { position: absolute; right: 6px; top: 50%; transform: translateY(-50%); border: 0; background: transparent; color: var(--c-muted); width: 38px; height: 38px; border-radius: 10px; cursor: pointer; }
.input-group .input-action:hover { background: var(--c-bg); color: var(--c-ink); }
.check { display: flex; align-items: flex-start; gap: 10px; font-size: .9rem; cursor: pointer; }
.check input { width: 18px; height: 18px; margin-top: 2px; accent-color: var(--c-primary); flex-shrink: 0; }
.char-counter { font-size: .78rem; color: var(--c-subtle); text-align: right; }
.hp-field { position: absolute !important; left: -10000px !important; width: 1px; height: 1px; overflow: hidden; }

/* Öncelik seçici (radyo kartlar) */
.choice-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.choice { position: relative; }
.choice input { position: absolute; opacity: 0; inset: 0; cursor: pointer; }
.choice label { display: flex; flex-direction: column; gap: 4px; height: 100%; padding: 12px 14px; border: 1.5px solid var(--c-border-2); border-radius: var(--radius-sm); cursor: pointer; font-size: .82rem; color: var(--c-muted); background: #fff; transition: border-color .15s ease, box-shadow .15s ease, background .15s ease; }
.choice label strong { font-family: var(--font-head); color: var(--c-ink); font-size: .92rem; }
.choice input:checked + label { border-color: var(--c-primary); background: var(--c-primary-50); box-shadow: 0 0 0 3px rgba(255, 115, 0, .12); }
.choice input:focus-visible + label { outline: 3px solid rgba(255, 115, 0, .45); outline-offset: 2px; }
.choice.p-acil input:checked + label { border-color: var(--c-danger); background: var(--c-danger-50); box-shadow: 0 0 0 3px rgba(220, 38, 38, .12); }

/* Dosya yükleme */
.file-drop { position: relative; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 6px; text-align: center; padding: 24px; border: 2px dashed var(--c-border-2); border-radius: var(--radius); background: #FCFCFD; color: var(--c-muted); font-size: .9rem; transition: border-color .15s ease, background .15s ease; }
.file-drop.is-dragover, .file-drop:hover { border-color: var(--c-primary); background: var(--c-primary-50); }
.file-drop i { font-size: 1.6rem; color: var(--c-primary); }
.file-drop strong { color: var(--c-ink); }
.file-drop input[type=file] { position: absolute; inset: 0; opacity: 0; cursor: pointer; }
.file-list { list-style: none; margin: 10px 0 0; padding: 0; display: flex; flex-wrap: wrap; gap: 8px; }
.file-list li { display: inline-flex; align-items: center; gap: 8px; font-size: .82rem; background: var(--c-bg); border: 1px solid var(--c-border); border-radius: var(--radius-pill); padding: 6px 12px; }
.file-list li.is-error { background: var(--c-danger-50); border-color: #FCA5A5; color: var(--c-danger); }

/* ---------- Uyarılar ---------- */
.alert { display: flex; gap: 12px; align-items: flex-start; padding: 14px 18px; border-radius: var(--radius-sm); border: 1px solid; margin-bottom: 16px; font-size: .94rem; }
.alert > i { margin-top: 3px; }
.alert ul { margin: 6px 0 0; padding-left: 18px; }
.alert-success { background: #F0FDF4; border-color: #BBF7D0; color: #166534; }
.alert-error { background: #FEF2F2; border-color: #FECACA; color: #991B1B; }
.alert-warning { background: #FFFBEB; border-color: #FDE68A; color: #92400E; }
.alert-info { background: #EFF6FF; border-color: #BFDBFE; color: #1E40AF; }
.alert a { color: inherit; text-decoration: underline; font-weight: 600; }

/* ---------- Rozetler ---------- */
.badge { display: inline-flex; align-items: center; gap: 6px; font-size: .76rem; font-weight: 700; line-height: 1; padding: 6px 10px; border-radius: var(--radius-pill); white-space: nowrap; font-family: var(--font-body); }
.badge-status { border: 1px solid transparent; }
.badge-acik { background: var(--c-info-50); color: #1D4ED8; border-color: #BFDBFE; }
.badge-islemde { background: var(--c-purple-50); color: #6D28D9; border-color: #DDD6FE; }
.badge-yanitlandi { background: var(--c-primary-50); color: var(--c-primary-700); border-color: var(--c-primary-100); }
.badge-cozuldu { background: var(--c-success-50); color: #15803D; border-color: #BBF7D0; }
.badge-kapali { background: #F1F5F9; color: #475569; border-color: var(--c-border); }
.badge-p-dusuk { background: #F1F5F9; color: #475569; }
.badge-p-normal { background: var(--c-blue-50); color: #0369A1; }
.badge-p-yuksek { background: #FFEDD5; color: #C2410C; }
.badge-p-acil { background: var(--c-danger-50); color: #B91C1C; }
.badge-neutral { background: var(--c-bg); color: var(--c-text); border: 1px solid var(--c-border); }
.badge-orange { background: var(--c-primary); color: #fff; }
.badge-dark { background: var(--c-ink); color: #fff; }
.badge-green { background: var(--c-success-50); color: #15803D; }
.badge-red { background: var(--c-danger-50); color: #B91C1C; }
.unread-dot { display: inline-block; width: 9px; height: 9px; border-radius: 50%; background: var(--c-red); box-shadow: 0 0 0 3px rgba(229, 23, 23, .15); }

/* ---------- Bilgi kartı (işletme / abonelik) ---------- */
.info-card { border-radius: var(--radius-lg); border: 1px solid var(--c-blue-100); background: linear-gradient(180deg, var(--c-blue-50), #fff 70%); padding: 22px 24px; }
.info-card-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.info-card-head h3 { margin: 0; display: flex; align-items: center; gap: 10px; font-size: 1.02rem; }
.info-card-head h3 i { color: #0EA5E9; }
.info-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px 22px; margin: 0; }
.info-grid > div { min-width: 0; }
.info-grid dt { font-size: .72rem; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: var(--c-subtle); margin-bottom: 3px; }
.info-grid dd { margin: 0; color: var(--c-ink); font-weight: 600; font-size: .94rem; overflow-wrap: anywhere; }
.info-grid dd small { font-weight: 500; color: var(--c-muted); }
.info-grid .span-all { grid-column: 1 / -1; }
.item-pills { display: flex; flex-wrap: wrap; gap: 6px; }
.item-pill { display: inline-flex; align-items: center; gap: 6px; padding: 5px 10px; border-radius: var(--radius-pill); background: #fff; border: 1px solid var(--c-border); font-size: .8rem; font-weight: 600; color: var(--c-ink); }
.item-pill small { color: var(--c-muted); font-weight: 500; }
.item-pill.is-expired { border-color: #FCA5A5; color: #B91C1C; }

/* ---------- Talepler ---------- */
.toolbar { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 18px; }
.filter-pills { display: flex; gap: 6px; flex-wrap: wrap; }
.filter-pills a { display: inline-flex; align-items: center; gap: 6px; padding: 8px 14px; border-radius: var(--radius-pill); border: 1px solid var(--c-border); background: #fff; font-size: .85rem; font-weight: 600; color: var(--c-text); }
.filter-pills a:hover { border-color: var(--c-primary); color: var(--c-primary-600); }
.filter-pills a.active { background: var(--c-ink); color: #fff; border-color: var(--c-ink); }
.filter-pills .count { font-size: .74rem; opacity: .75; }

.table-wrap { overflow-x: auto; border: 1px solid var(--c-border); border-radius: var(--radius-lg); background: #fff; }
.table { width: 100%; border-collapse: collapse; font-size: .92rem; }
.table th { text-align: left; font-size: .74rem; letter-spacing: .08em; text-transform: uppercase; color: var(--c-subtle); font-weight: 700; padding: 14px 18px; background: #FCFCFD; border-bottom: 1px solid var(--c-border); white-space: nowrap; }
.table td { padding: 16px 18px; border-bottom: 1px solid var(--c-border); vertical-align: middle; }
.table tr:last-child td { border-bottom: 0; }
.table tbody tr { transition: background .12s ease; }
.table tbody tr:hover { background: #FFFBF7; }
.table .t-subject { font-weight: 600; color: var(--c-ink); }
.table .t-subject:hover { color: var(--c-primary-600); }
.table .t-no { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: .82rem; color: var(--c-muted); }
.table tr.is-unread .t-subject { font-weight: 800; }

.ticket-cards { display: none; }
.ticket-card { display: block; padding: 16px; border: 1px solid var(--c-border); border-radius: var(--radius); background: #fff; color: var(--c-text); margin-bottom: 10px; }
.ticket-card:hover { border-color: var(--c-primary-100); color: var(--c-text); }
.ticket-card .tc-top { display: flex; justify-content: space-between; gap: 10px; margin-bottom: 6px; }
.ticket-card .tc-subject { font-weight: 700; color: var(--c-ink); display: block; margin-bottom: 8px; }

.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 28px; align-items: start; }
.ticket-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; flex-wrap: wrap; }
.ticket-head h1 { font-size: clamp(1.4rem, 2.6vw, 1.9rem); margin-bottom: 8px; }
.ticket-meta { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; font-size: .85rem; color: var(--c-muted); }
.sidebar-card { position: sticky; top: calc(var(--header-h) + 20px); }
.meta-list { list-style: none; margin: 0; padding: 0; }
.meta-list li { display: flex; justify-content: space-between; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--c-border); font-size: .9rem; }
.meta-list li:last-child { border-bottom: 0; }
.meta-list span:first-child { color: var(--c-muted); }
.meta-list span:last-child { color: var(--c-ink); font-weight: 600; text-align: right; overflow-wrap: anywhere; }

/* Yazışma */
.thread { display: flex; flex-direction: column; gap: 18px; }
.message { display: flex; gap: 14px; }
.message-card { flex: 1; min-width: 0; background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius-lg); overflow: hidden; }
.message-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; padding: 12px 18px; border-bottom: 1px solid var(--c-border); background: #FCFCFD; }
.message-author { display: flex; align-items: center; gap: 8px; font-weight: 700; color: var(--c-ink); font-size: .92rem; }
.message-role { font-size: .7rem; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; padding: 3px 8px; border-radius: var(--radius-pill); background: var(--c-bg); color: var(--c-muted); }
.message-time { font-size: .8rem; color: var(--c-muted); }
.message-body { padding: 16px 18px; color: var(--c-text); overflow-wrap: anywhere; line-height: 1.65; }
.message-staff .message-card { border-color: var(--c-primary-100); }
.message-staff .message-head { background: var(--c-primary-50); border-bottom-color: var(--c-primary-100); }
.message-staff .message-role { background: var(--c-primary); color: #fff; }
.message-system { justify-content: center; }
.message-system .system-pill { display: inline-flex; align-items: center; gap: 8px; font-size: .8rem; color: var(--c-muted); background: var(--c-bg); border: 1px solid var(--c-border); padding: 6px 14px; border-radius: var(--radius-pill); }

.attachments { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 18px 16px; }
.attachment { display: inline-flex; align-items: center; gap: 8px; max-width: 100%; padding: 8px 12px; border-radius: 12px; border: 1px solid var(--c-border); background: #fff; color: var(--c-ink); font-size: .84rem; }
.attachment:hover { border-color: var(--c-primary); color: var(--c-primary-600); }
.attachment i { color: var(--c-primary); }
.attachment-name { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 220px; }
.attachment-size { color: var(--c-subtle); font-size: .76rem; }

.reply-box { margin-top: 24px; }
.closed-note { text-align: center; padding: 22px; border-radius: var(--radius-lg); border: 1px dashed var(--c-border-2); color: var(--c-muted); background: #FCFCFD; }

/* Yıldız puanlama */
.star-rating { display: inline-flex; flex-direction: row-reverse; gap: 4px; }
.star-rating input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.star-rating label { font-size: 1.7rem; color: #E2E8F0; cursor: pointer; transition: color .12s ease, transform .12s ease; }
.star-rating label:hover, .star-rating label:hover ~ label, .star-rating input:checked ~ label { color: #F59E0B; }
.star-rating label:hover { transform: scale(1.1); }
.star-rating input:focus-visible + label { outline: 3px solid rgba(255, 115, 0, .45); border-radius: 4px; }
.stars-static { color: #F59E0B; letter-spacing: 2px; }

/* ---------- Bilgi Bankası makale ---------- */
.kb-layout { display: grid; grid-template-columns: 260px minmax(0, 1fr); gap: 40px; align-items: start; }
.kb-layout-wide { grid-template-columns: minmax(0, 1fr) 300px; }
.kb-sidebar { position: sticky; top: calc(var(--header-h) + 20px); }
.kb-nav { list-style: none; margin: 0; padding: 0; }
.kb-nav a { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 9px 12px; border-radius: 10px; color: var(--c-text); font-size: .9rem; font-weight: 500; }
.kb-nav a:hover { background: var(--c-bg); color: var(--c-ink); }
.kb-nav a.active { background: var(--c-primary-50); color: var(--c-primary-700); font-weight: 700; }
.kb-nav a span.count { font-size: .76rem; color: var(--c-subtle); }
.kb-nav-title { font-size: .72rem; font-weight: 700; letter-spacing: .12em; text-transform: uppercase; color: var(--c-subtle); margin: 0 0 10px 12px; }

.kb-article-head h1 { font-size: clamp(1.7rem, 3.2vw, 2.4rem); }
.kb-article-meta { display: flex; flex-wrap: wrap; gap: 14px; align-items: center; font-size: .85rem; color: var(--c-muted); margin-bottom: 24px; }
.kb-article-meta i { color: var(--c-primary); margin-right: 4px; }

.kb-content { font-size: 1.02rem; line-height: 1.75; color: var(--c-text); }
.kb-content > *:first-child { margin-top: 0; }
.kb-content h2 { font-size: 1.45rem; margin: 1.8em 0 .6em; padding-top: .2em; }
.kb-content h3 { font-size: 1.15rem; margin: 1.5em 0 .5em; }
.kb-content h4 { font-size: 1rem; margin: 1.3em 0 .4em; }
.kb-content p { margin: 0 0 1.1em; }
.kb-content ul, .kb-content ol { margin: 0 0 1.2em; padding-left: 1.4em; }
.kb-content li { margin-bottom: .45em; }
.kb-content li::marker { color: var(--c-primary); font-weight: 700; }
.kb-content a { text-decoration: underline; text-underline-offset: 3px; }
.kb-content strong { color: var(--c-ink); }
.kb-content img { border-radius: var(--radius); border: 1px solid var(--c-border); }
.kb-content code { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: .88em; background: var(--c-bg); border: 1px solid var(--c-border); padding: 1px 6px; border-radius: 6px; color: var(--c-ink); }
.kb-content pre { background: var(--c-ink); color: #E5E7EB; padding: 16px 18px; border-radius: var(--radius-sm); overflow-x: auto; }
.kb-content pre code { background: none; border: 0; color: inherit; padding: 0; }
.kb-content kbd { font-family: inherit; font-size: .85em; font-weight: 600; background: #fff; border: 1px solid var(--c-border-2); border-bottom-width: 3px; border-radius: 6px; padding: 1px 7px; color: var(--c-ink); }
.kb-content blockquote { margin: 0 0 1.2em; padding: 14px 20px; border-left: 4px solid var(--c-primary); background: var(--c-primary-50); border-radius: 0 var(--radius-sm) var(--radius-sm) 0; color: var(--c-ink); }
.kb-content table { width: 100%; border-collapse: collapse; margin: 0 0 1.4em; font-size: .94rem; display: block; overflow-x: auto; }
.kb-content th, .kb-content td { border: 1px solid var(--c-border); padding: 10px 14px; text-align: left; vertical-align: top; }
.kb-content th { background: var(--c-bg); font-family: var(--font-head); color: var(--c-ink); font-size: .88rem; }
.kb-content .kb-lead { font-size: 1.12rem; color: var(--c-ink); }
.kb-content ol.kb-steps { list-style: none; counter-reset: kbstep; padding-left: 0; }
.kb-content ol.kb-steps > li { counter-increment: kbstep; position: relative; padding: 2px 0 14px 50px; margin: 0; min-height: 36px; }
.kb-content ol.kb-steps > li::before { content: counter(kbstep); position: absolute; left: 0; top: 0; width: 34px; height: 34px; border-radius: 50%; background: var(--c-primary); color: #fff; font-family: var(--font-head); font-weight: 700; font-size: .9rem; display: flex; align-items: center; justify-content: center; box-shadow: var(--shadow-orange); }
.kb-content ol.kb-steps > li:not(:last-child)::after { content: ""; position: absolute; left: 16px; top: 38px; bottom: 2px; width: 2px; background: var(--c-primary-100); }
.kb-content .kb-callout { position: relative; padding: 16px 18px 16px 50px; border-radius: var(--radius-sm); border: 1px solid; margin: 0 0 1.3em; }
.kb-content .kb-callout::before { font-family: "Font Awesome 6 Free"; font-weight: 900; position: absolute; left: 18px; top: 15px; font-size: 1.05rem; }
.kb-content .kb-callout > *:last-child { margin-bottom: 0; }
.kb-content .kb-callout--info { background: #EFF6FF; border-color: #BFDBFE; color: #1E3A8A; }
.kb-content .kb-callout--info::before { content: "\f05a"; color: #2563EB; }
.kb-content .kb-callout--tip { background: #F0FDF4; border-color: #BBF7D0; color: #14532D; }
.kb-content .kb-callout--tip::before { content: "\f0eb"; color: #16A34A; }
.kb-content .kb-callout--warning { background: #FFFBEB; border-color: #FDE68A; color: #78350F; }
.kb-content .kb-callout--warning::before { content: "\f071"; color: #D97706; }
.kb-content .kb-callout--danger { background: #FEF2F2; border-color: #FECACA; color: #7F1D1D; }
.kb-content .kb-callout--danger::before { content: "\f06a"; color: #DC2626; }
.kb-content .kb-callout strong { color: inherit; }

.kb-feedback { margin-top: 40px; padding: 22px 24px; border-radius: var(--radius-lg); border: 1px solid var(--c-border); background: var(--c-bg); display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.kb-feedback strong { font-family: var(--font-head); color: var(--c-ink); }
.kb-feedback .fb-actions { display: flex; gap: 8px; }
.kb-toc { font-size: .88rem; }
.kb-toc a { display: block; padding: 5px 0 5px 12px; color: var(--c-muted); border-left: 2px solid var(--c-border); }
.kb-toc a:hover { color: var(--c-primary-600); border-left-color: var(--c-primary); }

.result-item { padding: 20px 0; border-bottom: 1px solid var(--c-border); }
.result-item h3 { margin: 0 0 6px; font-size: 1.1rem; }
.result-item h3 a { color: var(--c-ink); }
.result-item h3 a:hover { color: var(--c-primary-600); }
.result-item p { margin: 0 0 8px; color: var(--c-muted); font-size: .94rem; }
.result-item mark, .highlight mark { background: var(--c-primary-100); color: inherit; border-radius: 3px; padding: 0 2px; }

/* ---------- Boş durum ---------- */
.empty-state { text-align: center; padding: 56px 24px; border: 1px dashed var(--c-border-2); border-radius: var(--radius-lg); background: #FCFCFD; }
.empty-state .empty-icon { width: 72px; height: 72px; margin: 0 auto 16px; border-radius: 22px; background: var(--c-primary-50); color: var(--c-primary); display: flex; align-items: center; justify-content: center; font-size: 1.8rem; }
.empty-state h3 { margin-bottom: 6px; }
.empty-state p { color: var(--c-muted); max-width: 460px; margin: 0 auto 18px; }

/* ---------- Giriş / kayıt ---------- */
.auth-section { padding: 48px 0 72px; background: linear-gradient(180deg, #FFFFFF 0%, #FFF8F2 100%); }
.auth-layout { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 440px); gap: 48px; align-items: start; }
.auth-layout-center { grid-template-columns: minmax(0, 560px); justify-content: center; }
.auth-card { background: #fff; border: 1px solid var(--c-border); border-radius: var(--radius-lg); box-shadow: var(--shadow); padding: 32px; }
.auth-card h1 { font-size: 1.6rem; margin-bottom: 6px; }
.auth-card .auth-sub { color: var(--c-muted); margin-bottom: 24px; }
.auth-tabs { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; padding: 6px; background: var(--c-bg); border: 1px solid var(--c-border); border-radius: var(--radius-pill); margin-bottom: 24px; }
.auth-tabs a, .auth-tabs button { display: flex; align-items: center; justify-content: center; gap: 8px; padding: 11px 12px; border-radius: var(--radius-pill); font-family: var(--font-head); font-weight: 700; font-size: .84rem; color: var(--c-muted); border: 0; background: transparent; cursor: pointer; text-align: center; }
.auth-tabs a.active, .auth-tabs button.active { background: #fff; color: var(--c-ink); box-shadow: var(--shadow-sm); }
.auth-divider { display: flex; align-items: center; gap: 12px; color: var(--c-subtle); font-size: .82rem; margin: 22px 0; }
.auth-divider::before, .auth-divider::after { content: ""; flex: 1; height: 1px; background: var(--c-border); }
.auth-aside h2 { font-size: clamp(1.6rem, 2.8vw, 2.2rem); font-weight: 300; }
.auth-aside h2 strong { font-weight: 800; }
.benefit-list { list-style: none; margin: 24px 0 0; padding: 0; display: grid; gap: 14px; }
.benefit-list li { display: flex; gap: 14px; align-items: flex-start; }
.benefit-list li > i { width: 40px; height: 40px; border-radius: 12px; display: inline-flex; align-items: center; justify-content: center; background: #fff; border: 1px solid var(--c-border); color: var(--c-primary); flex-shrink: 0; box-shadow: var(--shadow-xs); }
.benefit-list strong { display: block; color: var(--c-ink); font-family: var(--font-head); font-size: .98rem; }
.benefit-list span { font-size: .9rem; color: var(--c-muted); }

/* ---------- Pagination ---------- */
.pagination { display: flex; flex-wrap: wrap; justify-content: center; gap: 6px; margin-top: 28px; }
.pagination a, .pagination span { display: inline-flex; align-items: center; justify-content: center; min-width: 40px; height: 40px; padding: 0 12px; border-radius: 12px; border: 1px solid var(--c-border); background: #fff; color: var(--c-ink); font-weight: 600; font-size: .9rem; }
.pagination a:hover { border-color: var(--c-primary); color: var(--c-primary-600); }
.pagination .current { background: var(--c-primary); border-color: var(--c-primary); color: #fff; }
.pagination .dots { border: 0; background: transparent; }

/* ---------- Alt bilgi ---------- */
.site-footer { background: var(--c-ink); color: #A1A1AA; margin-top: 0; font-size: .92rem; }
.footer-top { padding: 56px 0 40px; display: grid; grid-template-columns: 1.4fr 1fr 1fr 1.2fr; gap: 36px; }
.footer-brand img { height: 40px; width: auto; margin-bottom: 16px; border-radius: 8px; }
.footer-brand p { color: #A1A1AA; max-width: 320px; }
.site-footer h4 { color: #fff; font-size: .82rem; letter-spacing: .14em; text-transform: uppercase; margin-bottom: 16px; }
.footer-links { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.footer-links a { color: #D4D4D8; }
.footer-links a:hover { color: var(--c-primary); }
.footer-contact li { display: flex; gap: 10px; align-items: flex-start; }
.footer-contact i { color: var(--c-primary); margin-top: 4px; width: 16px; text-align: center; }
.social { display: flex; gap: 8px; margin-top: 16px; }
.social a { width: 38px; height: 38px; border-radius: 12px; display: inline-flex; align-items: center; justify-content: center; background: #2A2A2A; color: #fff; }
.social a:hover { background: var(--c-primary); color: #fff; }
.app-badges { display: flex; gap: 8px; margin-top: 16px; flex-wrap: wrap; }
.app-badges img { height: 38px; width: auto; }
.footer-bottom { border-top: 1px solid #2E2E2E; padding: 20px 0; display: flex; flex-wrap: wrap; gap: 12px 24px; justify-content: space-between; align-items: center; font-size: .82rem; }
.footer-bottom nav { display: flex; flex-wrap: wrap; gap: 8px 18px; }
.footer-bottom a { color: #A1A1AA; }
.footer-bottom a:hover { color: #fff; }

/* Yüzen WhatsApp butonu */
.float-whatsapp { position: fixed; right: 20px; bottom: 20px; z-index: 45; width: 56px; height: 56px; border-radius: 50%; background: var(--c-whatsapp); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: 1.6rem; box-shadow: 0 12px 28px -10px rgba(37, 211, 102, .7); }
.float-whatsapp:hover { color: #fff; transform: translateY(-2px); }

/* ---------- Duyarlı ---------- */
@media (max-width: 1100px) {
  .grid-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .footer-top { grid-template-columns: 1fr 1fr; }
  .ticket-layout { grid-template-columns: minmax(0, 1fr) 300px; }
}
@media (max-width: 1180px) {
  .nav-toggle { display: inline-flex; align-items: center; justify-content: center; }
  .site-header .container { flex-wrap: wrap; gap: 12px; }
  .main-nav, .header-actions { display: none; width: 100%; }
  .site-header.nav-open .main-nav { display: flex; flex-direction: column; align-items: stretch; margin: 0; padding-bottom: 8px; }
  .site-header.nav-open .header-actions { display: flex; flex-wrap: wrap; padding-bottom: 16px; margin-left: 0; }
  .main-nav a.active::after { display: none; }
  .main-nav a.active { background: var(--c-primary-50); }
  .user-menu { width: 100%; }
  .user-menu-panel { position: static; width: 100%; box-shadow: none; margin-top: 8px; }
}
@media (max-width: 960px) {
  .grid-3 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .ticket-layout, .kb-layout, .kb-layout-wide, .auth-layout { grid-template-columns: minmax(0, 1fr); }
  .kb-sidebar, .sidebar-card { position: static; }
  .auth-aside { order: 2; }
  .info-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .choice-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 720px) {
  .topbar .topbar-hide-sm { display: none !important; }
  .section { padding: 52px 0; }
  .hero { padding: 56px 0 52px; }
  .grid-2, .grid-3, .grid-4 { grid-template-columns: minmax(0, 1fr); }
  .form-grid { grid-template-columns: minmax(0, 1fr); }
  .form-card, .auth-card { padding: 22px; }
  .table-wrap.responsive { display: none; }
  .ticket-cards { display: block; }
  .search-box { padding-left: 16px; }
  .search-box .btn span { display: none; }
  .search-box .btn { padding: 14px 16px; }
  .cta-band { padding: 28px; }
  .footer-top { grid-template-columns: minmax(0, 1fr); }
  .brand-tag { display: none; }
  .brand img { height: 36px; }
  .message { gap: 0; }
  .message > .avatar { display: none; }
}
@media (max-width: 420px) {
  .info-grid { grid-template-columns: minmax(0, 1fr); }
  .choice-grid { grid-template-columns: minmax(0, 1fr); }
  .container { padding: 0 16px; }
}
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { transition: none !important; animation: none !important; scroll-behavior: auto !important; }
}
@media print {
  .topbar, .site-header, .site-footer, .float-whatsapp, .kb-sidebar, .kb-feedback, .reply-box { display: none !important; }
}